Strategic Management

Comparing Balanced Scorecards and HotSpots

Don't use plagiarized sources. Get Your Custom Essay on
Comparing Balanced Scorecards and HotSpots
Just from $9/Page
Order Essay

Of the many strategic challenges organizations have, one of the most challenging to create a culture of continued accomplishment, supporting by processes, systems and procedures that support continued growth. The two books, Hot Spots: Why Some Teams, Workplaces, and Organizations Buzz with Energy and Others Don’t (Gratton, 2007) and Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results (Niven, 2002) each take a comparable approach to defining how best organizations can define and sustain high performance and over time create a culture of high achievement. The intent of this analysis is to first provide a synopsis of each book, then define an association of both text, followed by an analysis and evaluation. Both books are predicated on a high level of cooperative, highly collaborative performance, with Gratton’s book looking more to how best to combine cooperative mindsets, boundary spanning authority and ownership, and an igniting purpose, all supported by productive capacity (2007). The Balanced Scorecard (BSC) as define by Niven (2002) is predicated on financial projections of past performance indicating the probability of success for future initiatives. The Niven book is one of the best written on BSC, as it provides a well-defined methodology that has enough flexibility to allow for taxonomies to be created and supported in the context of multidivisional businesses (Niven, 2002). Ideally strategists need to consider each and combine their relative strengths for each situation an organization is facing over time. Both ideally need to be included in the development of a strategic framework over time.


In the book Hot Spots: Why Some Teams, Workplaces, and Organizations Buzz with Energy and Others Don’t (Gratton, 2007) the author strives to clarify many of the most abstract and conceptual concepts of enterprise performance by seeking to unify personal initiative and effort to organizational performance. Grafton seeks to define a Hot Spot as a combination of individual and relational energy that support creating a sustaining the following factors. First, a Hot Spot is ideally created from a cooperative mindset, which could be considered an exceptionally high level of collaboration and communication. A highly effective, healthy organization will be able to create a cooperative mindset by concentrating on the factors of trust and continued investment in relationships

(Gratton, 2007). Second, the author makes the point that for Hot Spots to emerge and be exceptionally effective there also needs to be a focus on identifying “boundary spanners” or those areas of an organization that can limit or constrain creativity and performance. Third, there must be a strong focus on the vision of the organization and shared passion for success, all leading to what the author calls a strong, galvanizing igniting purpose (Niven, 2002). Fourth, the ability to create a sustainable business model over time, one that can be resilient enough to deal with setbacks yet agile enough to respond to market conditions is critical. This is called sustaining sufficient productive capacity by the author, and shows that the book has a solid foundation for long-term strategic growth (Gratton, 2007). The author also makes the point that these four conditions of an enterprise must also be supported by five core or fundamental best practices from a productivity standpoint. These include appreciating talent (which would also include recognizing and financially rewarding them), making and keeping commitments including the ability to define realistic project schedules; resolving conflicts efficiently and completely both from a resource and personnel standpoint; synchronizing time and getting on the same perception of time and deadlines; and establishing a rhythm of work (Gratton, 2007). There are many excellent insights shared within this book, and one of the most valuable is the role of high performance knowledge sharing networks. The author doesn’t specifically call the dynamic of inter- and intra-network information sharing by this term, yet it is in reality what Grattan (2007) is talking about. The author contends that there is value through exploration, innovation and exploration across knowledge-sharing networks (Gratton, 2007). For these frameworks to flourish there must be a high performance knowledge sharing system in place, in addition to very clear and transparent knowledge sharing. To do this, many theorists contend that BSC are also needed, which is the next book summarized in this section.

In the book Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results (Niven, 2002) the author provides ample evidence of how effectively an organization can balance their future strategy with existing conditions through the use of highly defined metrics and key performance indicators (KPIs) that report back customer-based, employee learning and growth-oriented, financial and internal process measuring methodologies. The author is careful to point out that purely relying on quantified performance metrics cannot provide the level of insight necessary to be a strategy-centered business however (Niven, 2002). While there are strategy maps and a very clear methodology of planning and development strategies, the book leaves the actual definition of taxonomies to the reader and implementer. The author is also quick to show how the structure of the methodology can be used for creating a highly effective framework for ensuring transformational change in an organization as well, a best practice of BSC-based change management strategies (Abernathy, 1997). This is one of the most powerful aspects of the book and its methodology, as Niven (2002) has been careful to interweave in the steps necessary to ensure lasting change in an organization. The result is that the objective of creating a highly balanced methodology of the quantitative and measurable to the inherently unquantifiable, personnel-based issues of trust emerges from the book. The author successfully provides a series of examples of how best to integrate the concepts of a BSC with the more strategic need of insuring integration of vision, mission and values to how a business measures how effective it is in creating value (Niven, 2002).

Association of the Two Texts

In analyzing each text and their association with each other, both share a common core attribute of attempting to take the most critical areas of an organization and bring greater clarity and accuracy to how they are relied on to deliver customer value. Both books are heavily reliant on the customer, employee performance management, financial and internal processes and their integration to define the core business model of the firm and measure performance. Both also successfully show how higher levels of creativity and innovation can be created as a result of gaining executive support for change management plans that are quantified and verifiable in terms of performance (Niven, 2002). In addition, both also provide insights into how best to create value through continual, recursive improvement over time (Agostino, Arnaboldi, 2012). Both stress a continual improvement strategy that is predicated on a development stage that is agile enough to respond to feedback internally as well (Gratton, 2007) (McClure, 2000). In conclusion, both books aim to create a highly effective strategic framework for managing an organization with Hot Spots concentrating on the systemic development of innovation and BSC-based initiatives taking a more strategic approach that is cross-functional and cross-departmental in focus.

Analysis and Evaluation

The proven ability of any organization to ensure growth is predicated on being able to measure what matters most and align the inherently unquantifiable, yet critical, factors to long-range, challenging objectives (Craig, Moores, 2005). Being able to create a culture of achievement predicated on measurable change is one of the most visible signs of an enterprise agile enough to capitalize, measure and attain significant achievement (McClure, 2000). While every organization is attempting to accomplish this, few actually attain this level of performance. The best practice of building strategic frameworks based on shared outcomes and objectives is crucial for the overall growth of a business.

(Ritter, 2003). Using the Hot Spot approach to create a highly collaborative workflow and series of framework has proven successful, and when combined with quantified measures of performance (Sim, Koh, 2001) exceptional results can be achieved.

In conclusion, these two books and their related concepts show how critical it is for a strategist to consider both the qualitative and quantitative aspects of a business model. There must be a balance of the tasks and vision ownership to the overall measured results of strategies as well. Both books together forma strong foundation for long-term planning that takes into account the need for change management at the executive level as well.


Abernathy, W. (1997). Balanced scorecards make teamwork a reality. The Journal for Quality and Participation, 20(5), 58-59.

Agostino, D., & Arnaboldi, M. (2012). Design issues in balanced scorecards: The “what” and “how” of control. European Management Journal, 30(4), 327.

Craig, J., & Moores, K. (2005). Balanced scorecards to drive the strategic planning of family firms. Family Business Review, 18(2), 105-122.

Gratton, Lynda (2007). Hot Spots: Why Some Teams, Workplaces, and Organizations Buzz with Energy and Others Don’t. San Francisco: Berrett- Koehler Publishers Inc. ISBN 978-1-57675-418-4

McClure, D.L. (2000). Balanced scorecards: What every federal CIO needs. Public Manager, 29(1), 41-44.

Niven, Paul R. (2002). Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results. John Wiley & Sons, Inc.. ISBN 9780471078722.

Rickards, R.C. (2003). Setting benchmarks and evaluating balanced scorecards with data envelopment analysis. Benchmarking, 10(3), 226-226.

Ritter, M. (2003). The use of balanced scorecards in the strategic management of corporate communication. Corporate Communications, 8(1), 44-59.

Sim, K.L., & Koh, H.C. (2001). Balanced scorecard: A rising trend in strategic performance measurement. Measuring Business Excellence, 5(2), 18-26.

Williams, S. (2004). Balanced scorecards in the business-centric BI architecture. DM Review, 14(10), 34-34.

Get Professional Assignment Help Cheaply

Buy Custom Essay

Are you busy and do not have time to handle your assignment? Are you scared that your paper will not make the grade? Do you have responsibilities that may hinder you from turning in your assignment on time? Are you tired and can barely handle your assignment? Are your grades inconsistent?

Whichever your reason is, it is valid! You can get professional academic help from our service at affordable rates. We have a team of professional academic writers who can handle all your assignments.

Why Choose Our Academic Writing Service?

  • Plagiarism free papers
  • Timely delivery
  • Any deadline
  • Skilled, Experienced Native English Writers
  • Subject-relevant academic writer
  • Adherence to paper instructions
  • Ability to tackle bulk assignments
  • Reasonable prices
  • 24/7 Customer Support
  • Get superb grades consistently

Online Academic Help With Different Subjects


Students barely have time to read. We got you! Have your literature essay or book review written without having the hassle of reading the book. You can get your literature paper custom-written for you by our literature specialists.


Do you struggle with finance? No need to torture yourself if finance is not your cup of tea. You can order your finance paper from our academic writing service and get 100% original work from competent finance experts.

Computer science

Computer science is a tough subject. Fortunately, our computer science experts are up to the match. No need to stress and have sleepless nights. Our academic writers will tackle all your computer science assignments and deliver them on time. Let us handle all your python, java, ruby, JavaScript, php , C+ assignments!


While psychology may be an interesting subject, you may lack sufficient time to handle your assignments. Don’t despair; by using our academic writing service, you can be assured of perfect grades. Moreover, your grades will be consistent.


Engineering is quite a demanding subject. Students face a lot of pressure and barely have enough time to do what they love to do. Our academic writing service got you covered! Our engineering specialists follow the paper instructions and ensure timely delivery of the paper.


In the nursing course, you may have difficulties with literature reviews, annotated bibliographies, critical essays, and other assignments. Our nursing assignment writers will offer you professional nursing paper help at low prices.


Truth be told, sociology papers can be quite exhausting. Our academic writing service relieves you of fatigue, pressure, and stress. You can relax and have peace of mind as our academic writers handle your sociology assignment.


We take pride in having some of the best business writers in the industry. Our business writers have a lot of experience in the field. They are reliable, and you can be assured of a high-grade paper. They are able to handle business papers of any subject, length, deadline, and difficulty!


We boast of having some of the most experienced statistics experts in the industry. Our statistics experts have diverse skills, expertise, and knowledge to handle any kind of assignment. They have access to all kinds of software to get your assignment done.


Writing a law essay may prove to be an insurmountable obstacle, especially when you need to know the peculiarities of the legislative framework. Take advantage of our top-notch law specialists and get superb grades and 100% satisfaction.

What discipline/subjects do you deal in?

We have highlighted some of the most popular subjects we handle above. Those are just a tip of the iceberg. We deal in all academic disciplines since our writers are as diverse. They have been drawn from across all disciplines, and orders are assigned to those writers believed to be the best in the field. In a nutshell, there is no task we cannot handle; all you need to do is place your order with us. As long as your instructions are clear, just trust we shall deliver irrespective of the discipline.

Are your writers competent enough to handle my paper?

Our essay writers are graduates with bachelor's, masters, Ph.D., and doctorate degrees in various subjects. The minimum requirement to be an essay writer with our essay writing service is to have a college degree. All our academic writers have a minimum of two years of academic writing. We have a stringent recruitment process to ensure that we get only the most competent essay writers in the industry. We also ensure that the writers are handsomely compensated for their value. The majority of our writers are native English speakers. As such, the fluency of language and grammar is impeccable.

What if I don’t like the paper?

There is a very low likelihood that you won’t like the paper.

Reasons being:

  • When assigning your order, we match the paper’s discipline with the writer’s field/specialization. Since all our writers are graduates, we match the paper’s subject with the field the writer studied. For instance, if it’s a nursing paper, only a nursing graduate and writer will handle it. Furthermore, all our writers have academic writing experience and top-notch research skills.
  • We have a quality assurance that reviews the paper before it gets to you. As such, we ensure that you get a paper that meets the required standard and will most definitely make the grade.

In the event that you don’t like your paper:

  • The writer will revise the paper up to your pleasing. You have unlimited revisions. You simply need to highlight what specifically you don’t like about the paper, and the writer will make the amendments. The paper will be revised until you are satisfied. Revisions are free of charge
  • We will have a different writer write the paper from scratch.
  • Last resort, if the above does not work, we will refund your money.

Will the professor find out I didn’t write the paper myself?

Not at all. All papers are written from scratch. There is no way your tutor or instructor will realize that you did not write the paper yourself. In fact, we recommend using our assignment help services for consistent results.

What if the paper is plagiarized?

We check all papers for plagiarism before we submit them. We use powerful plagiarism checking software such as SafeAssign, LopesWrite, and Turnitin. We also upload the plagiarism report so that you can review it. We understand that plagiarism is academic suicide. We would not take the risk of submitting plagiarized work and jeopardize your academic journey. Furthermore, we do not sell or use prewritten papers, and each paper is written from scratch.

When will I get my paper?

You determine when you get the paper by setting the deadline when placing the order. All papers are delivered within the deadline. We are well aware that we operate in a time-sensitive industry. As such, we have laid out strategies to ensure that the client receives the paper on time and they never miss the deadline. We understand that papers that are submitted late have some points deducted. We do not want you to miss any points due to late submission. We work on beating deadlines by huge margins in order to ensure that you have ample time to review the paper before you submit it.

Will anyone find out that I used your services?

We have a privacy and confidentiality policy that guides our work. We NEVER share any customer information with third parties. Noone will ever know that you used our assignment help services. It’s only between you and us. We are bound by our policies to protect the customer’s identity and information. All your information, such as your names, phone number, email, order information, and so on, are protected. We have robust security systems that ensure that your data is protected. Hacking our systems is close to impossible, and it has never happened.

How our Assignment  Help Service Works

1.      Place an order

You fill all the paper instructions in the order form. Make sure you include all the helpful materials so that our academic writers can deliver the perfect paper. It will also help to eliminate unnecessary revisions.

2.      Pay for the order

Proceed to pay for the paper so that it can be assigned to one of our expert academic writers. The paper subject is matched with the writer’s area of specialization.

3.      Track the progress

You communicate with the writer and know about the progress of the paper. The client can ask the writer for drafts of the paper. The client can upload extra material and include additional instructions from the lecturer. Receive a paper.

4.      Download the paper

The paper is sent to your email and uploaded to your personal account. You also get a plagiarism report attached to your paper.

smile and order essaysmile and order essay PLACE THIS ORDER OR A SIMILAR ORDER WITH US TODAY AND GET A PERFECT SCORE!!!

order custom essay paper